Elisa: Your Key to Enhanced Sales and Services in a Competitive Market

Leveraging GenAI to streamline information access and enhance response times, so that organizations can tackle immediate challenges facing sales and services while also paving the way for sustained growth and innovation.

About Elisa

About Elisa

Revolutionizing OEM/Manufacturing Support with AI Automation

Elisa is a private AI knowledge engine powered by advanced GenAI technologies. It integrates all internal knowledge sources, including documents, videos, images, and approved online content, regardless of format. This AI engine translates the content into 40+ major international languages, creating a comprehensive and accessible knowledge base. Elisa acts as an extended brain for customer-facing teams, delivering reliable real-time answers to product and process queries from both internal teams and customers. By leveraging AI technology, Elisa transforms frontline teams into more efficient, knowledgeable, and responsive units.

20+ years of combined leadership expertise
Operational in 3 regions – USA, Asia Pacific, Europe

Cutting-Edge Features

Intelligent, multilingual, context-aware GenAI – here are the features of Elisa:

Multi-Channel
Integration

Elisa’s Multi-Channel Integration feature allows for seamless integration into various service channels, ensuring consistent and high-quality support across phone, email, chat, and social media platforms. This capability not only enhances customer satisfaction by offering flexible and accessible service options but also streamlines the workflow for support teams, enabling them to manage and respond to inquiries effectively across all communication channels.

Human-
Augmented AI

This feature combines the power of artificial intelligence with the expertise of human intelligence to deliver responses that are both contextually accurate and compliant with company policies. This hybrid approach leverages AI to quickly process and analyze vast amounts of information, while human oversight ensures that the responses are nuanced, contextually relevant, and aligned with organizational standards and policies.

Multilingual
Support

This feature combines the power of artificial intelligence with the expertise of human intelligence to deliver responses that are both contextually accurate and compliant with company policies. This hybrid approach leverages AI to quickly process and analyze vast amounts of information, while human oversight ensures that the responses are nuanced, contextually relevant, and aligned with organizational standards and policies.

Contextually
Aware

This feature of Elisa enables the system to understand and interpret the context of inquiries, ensuring that responses are relevant and precisely tailored to the specific situation.

Voice
Enabled

This feature of Elisa allows users to interact with the system using voice commands, providing a hands-free and efficient way to access information and support. This functionality enhances user convenience and accessibility, making it easier for users to obtain answers and perform tasks through simple spoken interactions.

Intelligent, multilingual, context-aware GenAI

Intelligent, multilingual, context-aware GenAI

Elisa’s system integrates diverse data sources into its Custom Model Training Framework, channeling the data into the AI assistant’s neural network for comprehensive analysis. It leverages advanced AI
algorithms to extract crucial information and insights from a vast data repository.

65 %

Decrease in query resolution time

60 %

Reduction in internal query tickets

80 %

Satisfaction rates achieved consistently

76 %

Reduction in search time by sales and services teams

Why Elisa Stands Out?

Intelligent, multilingual, context-aware GenAI – here are the features of Elisa:

Meet Our Leadership Team

Erik Markman

Director and Board Member
Erik is a mentor and advisor to various startups and growth stage companies. He is vice chairman of the board at Camfil and member of the board at AXsensor, iHopa, iPercept, PayAir. Erik has experience in strategy and operations in companies ranging from small startups to multi-billion dollar organizations spread across USA, Europe and Asia.

Steffen Saltofte

Advisor to the Board
Steffen is the CEO at Zentiva, a multinational Pharma company with presence in more than 30 countries. He has worked in leadership positions with Syngenta, Acino and Sanofi. He has a demonstrated record of driving growth in multicultural environments.

Varun Aggarwal

Advisor to the Board
Varun is a dynamic entrepreneur and seasoned investor. As a co-founder of Univariety and an angel investor, he has a track record of identifying and nurturing innovative ventures. He has expertise in marketing, strategic management, finance, and global expansion. His career includes leadership roles at ITC, Unilever, McKinsey, and Barclays Investment Bank. Currently, he drives product leadership at Checkout.com, Europe’s most valuable start-up.

Cyril Mestchersky

Advisor to the Board
Cyril is a partner with BM&A, an independent advisory, audit and financial services firm. Cyril has a diverse profile encompassing Strategy, M&A, Partnership, Integration and Project Management with Entrepreneurial and Intrapreneurial ventures.

Rantej Singh

Founder and CEO
Rantej Singh is a serial entrepreneur with successful exits and over 20 years in banking and tech, including stints at Bank of America Merrill Lynch and Thomson Reuters. Rantej is an avid sportsman, a triple medal winner in US open Karate Championships, a finance author and trained engineer. Rantej is an MBA from IMD, Switzerland.

Pankaj Kothari

Co-founder and CTO
Pankaj is an experienced hands-on technologist with more than 18 years’ experience in early stage and at-growth startups based out of USA and India. He has worked with highly innovative companies like NTT Data, Spot Inc., Guruji.com, and Resonance Data. Pankaj is a gold medalist M.Sc. in Software Engineering.

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Case Studies

Enhancing Customer Support With AI for Automotive Manufacturing

 

The customer, a multinational automotive manufacturing company, produces motorcycles, scooters, and three-wheelers. As part of a larger group, it is the world’s third-largest manufacturer of motorcycles and the second largest in India. Operating globally with a diverse workforce, the company is known for its high-quality automotive products.

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