Elisa: Your Key to Enhanced Sales and Services in a Competitive Market
Leveraging GenAI to streamline information access and enhance response times, so that organizations can tackle immediate challenges facing sales and services while also paving the way for sustained growth and innovation.
About Elisa
About Elisa
Revolutionizing OEM/Manufacturing Support with AI Automation
Elisa is a private AI knowledge engine powered by advanced GenAI technologies. It integrates all internal knowledge sources, including documents, videos, images, and approved online content, regardless of format. This AI engine translates the content into 40+ major international languages, creating a comprehensive and accessible knowledge base. Elisa acts as an extended brain for customer-facing teams, delivering reliable real-time answers to product and process queries from both internal teams and customers. By leveraging AI technology, Elisa transforms frontline teams into more efficient, knowledgeable, and responsive units.
20+ years of combined leadership expertise
Operational in 3 regions – USA, Asia Pacific, Europe
Cutting-Edge Features
Intelligent, multilingual, context-aware GenAI – here are the features of Elisa:
Multi-Channel
Integration
Elisa’s Multi-Channel Integration feature allows for seamless integration into various service channels, ensuring consistent and high-quality support across phone, email, chat, and social media platforms. This capability not only enhances customer satisfaction by offering flexible and accessible service options but also streamlines the workflow for support teams, enabling them to manage and respond to inquiries effectively across all communication channels.
Human-
Augmented AI
This feature combines the power of artificial intelligence with the expertise of human intelligence to deliver responses that are both contextually accurate and compliant with company policies. This hybrid approach leverages AI to quickly process and analyze vast amounts of information, while human oversight ensures that the responses are nuanced, contextually relevant, and aligned with organizational standards and policies.
Multilingual
Support
This feature combines the power of artificial intelligence with the expertise of human intelligence to deliver responses that are both contextually accurate and compliant with company policies. This hybrid approach leverages AI to quickly process and analyze vast amounts of information, while human oversight ensures that the responses are nuanced, contextually relevant, and aligned with organizational standards and policies.
Contextually
Aware
This feature of Elisa enables the system to understand and interpret the context of inquiries, ensuring that responses are relevant and precisely tailored to the specific situation.
Voice
Enabled
This feature of Elisa allows users to interact with the system using voice commands, providing a hands-free and efficient way to access information and support. This functionality enhances user convenience and accessibility, making it easier for users to obtain answers and perform tasks through simple spoken interactions.
Intelligent, multilingual, context-aware GenAI
Intelligent, multilingual, context-aware GenAI
Elisa’s system integrates diverse data sources into its Custom Model Training Framework, channeling the data into the AI assistant’s neural network for comprehensive analysis. It leverages advanced AI
algorithms to extract crucial information and insights from a vast data repository.
65 %
60 %
80 %
76 %
Why Elisa Stands Out?
Intelligent, multilingual, context-aware GenAI – here are the features of Elisa:
Meet Our Leadership Team
Erik Markman
Director and Board Member
Varun Aggarwal
Advisor to the Board
Rantej Singh
Founder and CEO
Pankaj Kothari
Co-founder and CTO
Connect with us
Enhancing Customer Support With AI for Automotive Manufacturing
The customer, a multinational automotive manufacturing company, produces motorcycles, scooters, and three-wheelers. As part of a larger group, it is the world’s third-largest manufacturer of motorcycles and the second largest in India. Operating globally with a diverse workforce, the company is known for its high-quality automotive products.
